FAQs

faqs


Yes, we have a trade counter on Great Northern Road, Keighley where we have a small showroom area displaying bathroom products, we also have a team of knowledgeable staff who will be able to answer your plumbing questions.




We aim to offer the best price all the time although we are aware from time to time our prices may not be as competitive as on other sites. If you find a product cheaper elsewhere please feel free to give us a call to discuss pricing





Delivery times differ depending on the items you are purchasing, but our aim is always to get your order to you as fast as possible.

If you live locally, the products you have ordered are in stock and you order before 4.30pm we aim to deliver the products the following working day with our own van.

If you do not live locally to us we aim to deliver the goods to you via a 3rd party courier between 1-3 days. This is subject to stock availability and the order being placed before 12pm.

To find out whether you qualify for local delivery or not check your postcode here.





If you find you have unwanted products - they need to be returned to us within 14 days of receipt of your delivery. You then have the option to return them yourself, via a courier or for us to collect them. Collection of unwanted goods is only possible if you are based locally. If a collection is requested, we collect the goods, the van driver will check suitability for return, and a collection charge of £10.00 will be applied. Certain goods will be subject to a handling charge of up to 20%.

If you require more information on handling charges please contact us. The goods will have to be returned in its original condition without any damage. Returned damaged goods do not qualify for a refund.

To find out more details about our Return Policy please click here.





If you have ordered the wrong items please don’t open the product as we can only accept unwanted returns in a resaleable condition. The goods will then need to be returned to us within 14 days of receipt of your delivery. You have the options to either return them yourself or arrange a courier for the return on your own costs.

Upon satisfactory inspection of the product(s), we will issue a refund that may be subject to a handling charge.



If you need to cancel an order prior to dispatch please contact us at the earliest opportunity - we can then stop the order from going out to you. In the case that products have been ordered in specially for you, these may be subject to a handling charge.





All product specification should be against the product listing in the event the information isn’t there or isn’t what you are looking for please feel free to contact us and we will try help answer your question.





Our office is open from Monday to Friday 7.30am – 5.00pm and Saturdays 8.00am – 12.00pm.





We aim to stock as many items as possible, we also use trusted manufacturers and distributors so in the event we don’t have the product you require in stock we can get it to you in a timely manner.





Yes, you will need to open an account with us. This can be done prior to placing an order or alternatively at the checkout stage. Once the account is open one of our representatives will contact you to discuss your needs.

To apply for a trade account click here.





Yes, we have a trade counter on Great Northern Road, Keighley where we have a small showroom area displaying bathroom products, we also have a team of knowledgeable staff who will be able to answer your plumbing questions.




We aim to offer the best price all the time although we are aware from time to time our prices may not be as competitive as on other sites. If you find a product cheaper elsewhere please feel free to give us a call to discuss pricing





Delivery times differ depending on the items you are purchasing, but our aim is always to get your order to you as fast as possible.

If you live locally, the products you have ordered are in stock and you order before 4.30pm we aim to deliver the products the following working day with our own van.

If you do not live locally to us we aim to deliver the goods to you via a 3rd party courier between 1-3 days. This is subject to stock availability and the order being placed before 12pm.

To find out whether you qualify for local delivery or not check your postcode here.





If you find you have unwanted products - they need to be returned to us within 14 days of receipt of your delivery. You then have the option to return them yourself, via a courier or for us to collect them. Collection of unwanted goods is only possible if you are based locally. If a collection is requested, we collect the goods, the van driver will check suitability for return, and a collection charge of £10.00 will be applied. Certain goods will be subject to a handling charge of up to 20%.

If you require more information on handling charges please contact us. The goods will have to be returned in its original condition without any damage. Returned damaged goods do not qualify for a refund.

To find out more details about our Return Policy please click here.





If you have ordered the wrong items please don’t open the product as we can only accept unwanted returns in a resaleable condition. The goods will then need to be returned to us within 14 days of receipt of your delivery. You have the options to either return them yourself or arrange a courier for the return on your own costs.

Upon satisfactory inspection of the product(s), we will issue a refund that may be subject to a handling charge.



If you need to cancel an order prior to dispatch please contact us at the earliest opportunity - we can then stop the order from going out to you. In the case that products have been ordered in specially for you, these may be subject to a handling charge.





All product specification should be against the product listing in the event the information isn’t there or isn’t what you are looking for please feel free to contact us and we will try help answer your question.





Our office is open from Monday to Friday 7.30am – 5.00pm and Saturdays 8.00am – 12.00pm.





We aim to stock as many items as possible, we also use trusted manufacturers and distributors so in the event we don’t have the product you require in stock we can get it to you in a timely manner.





Yes, you will need to open an account with us. This can be done prior to placing an order or alternatively at the checkout stage. Once the account is open one of our representatives will contact you to discuss your needs.

To apply for a trade account click here.