If your product(s) is faulty please inform us immediately we will then advise you if the product(s) will be collected for inspection by our transport or if the manufacturer of the product will organise for one of their engineers to come and fix the product(S).
On receipt of the product(s) they will then be inspected and tested to determine a fault. If no fault is found we will inform you and arrange to get the goods back to you at your expense. If the product(s) are deemed to be faulty we will offer a replacement or refund.
If your product(s) arrives damaged we must be informed within 72hours, If products are visibly damaged on receipt it’s best to sign the delivery drivers note accordingly, or refuse delivery to enforce an immediate return.
If it is discovered the product(s) are damaged after opening please do not attempt installation and contact us immediately.
We will then aim to replace the product(s) as swiftly as possible.
Upon Receipt of your order, you should immediately check the description on the packaging and paperwork matches what you have ordered. If you have been delivered an incorrect product(s) or the product(s) delivered looks wrong or isn’t what you were expecting please inform us within 72hours and before the installation is due to start and please don’t open any sealed packaging.
We suggest that no packaging is opened or removed until a qualified installer has confirmed suitability, accuracy and is correct for installation. This ensures if for any reason you need to return the product(s) they will be returned in an unused and suitable condition.
If you find you have unwanted products - they need to be returned to us within 14 days of receipt of your delivery. You then have the option to return them yourself, via a courier or for us to collect them. Collection of unwanted goods is only possible if you are based locally. If a collection is requested, we collect the goods, the van driver will check suitability for return, and a collection charge of £10.00 will be applied. Certain goods will be subject to a handling charge of up to 20%. Please note that carriage charges are non-refundable.
If your item is unwanted and not faulty, please make sure that it is unused and in a sellable condition complete with its original packaging, alongside any promotional items associated to the purchase. If you have attempted to install your item it won't be eligible for a return.
If you require more information on handling charges please contact us. The goods will have to be returned in its original condition without any damage. Returned damaged goods do not qualify for a refund.
Orders placed for bespoke items cannot be cancelled once the order has been placed..